Does your reaction to a situation determine your success in business?
We’ve been coaching for eight years now, and we’ve helped a lot of people in our program. Some have found great success and then we see others that don’t do as much and we think about what are some of the differences between people who really see success and people who don’t?
How you react to different situations can absolutely determine your success in your reselling business. If you have something happen to you, how do you react? Do you think about it and find a solution? Or do you blame outside circumstances? When you have returns, do you get angry or do you think before you reply to a buyer?
Shift Your Mindset
If you are struggling to find items in your area, that could make you quit because you’re struggling. Or you could shift your mindset and instead of saying you can’t find anything and aren’t good at it, ask how you could learn from the situation. Think about things you could do to get better at sourcing.
One of our students turned coach, Joanna, used to struggle to find items to flip. She was in the same area as Stacy, another student turned coach, and Stacy was finding tons of stuff and making money. Joanna made the decision that she was going to change her mindset and figure out how to get results and get better at what she was doing.
Once she switched her mindset, she started finding those items. She found Sleep Number beds and all the items that Stacy was finding. All it was, was a mindset shift.
Don’t Rush Into Returns
We’ve talked about returns before. If you get a return request, stop and look at the situation. Become a detective. Ask what’s going on because it could be a shipping claim and not a return. That’s a totally different process and it could result in you not having to refund any money.
We just sold a big TurboChef oven for $6,250 and when the guy tried to hook it up I think he fried something. He messaged me and said this thing does not work, it fried my kitchen. Right away I could’ve freaked out, but I paused and did not respond for 24 hours. I took that time to gather myself and my questions.
My first response was, “Oh no. I actually tested this and have a video of it working right before the day that I shipped it because it was sitting in storage prior to me shipping it and I wanted to make sure there were no problems with it when it arrived to you.” I hooked it up. Everything was working fine and I had the watermark on my video showing that. I asked the buyer to tell me about shipping. I asked if there were boards damaged or broken when it arrived.
My first response to him was to try to be a detective and figure out what was going on versus attacking him. I knew if he was not telling the whole truth I needed to figure out what was going on.
If you react too quickly you might get a rash response. If you are calm and ask questions you might get more information from the buyer.
We’re still working through the TurboChef case, but it’s a big deal and we are confident it’ll work out in our favor because of our process and how we’ve over-delivered and handled the situation.
We’ll do an update when we know more, but the lesson is assess problems and take time to respond. How you react to a situation can determine your success.
Show Notes
Follow us on Instagram: https://www.instagram.com/fleamrktflipper/
Check out our FREE Workshop: https://courses.fleamarketflipper.com/flipper-university-workshop-webinar
You can find us at: https://fleamarketflipper.com/
FURTHER RESOURCES
Let Us Find High Profit Items FOR You!
FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business
Download These 47 Household Items To Resell TODAY!
